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FAQ

Practical matters

What are the museum's opening times?

Monday 13:00 - 18:00, Tuesday - Friday 09:00 - 18:00, Saturday - Sunday 10:00 - 18:00

The museum is closed on: 1 January, 1 May, 1 November, 24, 25, 31 December

Where is the House of European History?

Our address is Rue Belliard / Belliardstraat 135, 1000 Brussels, Belgium.

What is the postal address of the House of European History?

House of European History, European Parliament, Rue Wiertz 60, 1047 Brussels.

How much does admission cost?

Admission is free.

Are there security checks?

Yes, we ask all visitors to pass their bags through a scanner and to step through a metal-detector gate. We advise visitors to have identification on them.

Is there somewhere I can leave my bicycle?

There is not currently a bicycle stand or sheltered stand outside the House of European History.

Are there car parking facilities?

No. There are paying car parks in the area - the closest is Parking Forte dei Marmi, Avenue du Maelbeek 61, 1040 Etterbeek. However, public transport is strongly recommended to reach the museum.

How long does it take to visit the House of European History?

Approximately 90 minutes.

Are backpacks, water bottles, and snack items allowed in the museum?

Backpacks, food and drinks are not permitted, and should be stored in the locker area.

Is photography permitted in the museum?

Photography is not permitted in the exhibition or security areas of the museum.

Can the general public book the Museum for private events?

Currently this is not possible.

What languages are the support materials available in?

On arrival visitors will be given an interactive tablet in 24 languages which will be your guide for the visit, providing audio, text and video content for the Permanent Exhibition. Each tablet can be adapted with special features for students and children and there is also enhanced audio software for visitors with special hearing needs. A printed leaflet, guidebook (cost attached) and family materials are also available.

Is there a minimum age for children?

We recommend the minimum age for children visiting the museum should be six years old. Parents may feel certain aspects of the permanent exhibition are only suitable for children over eleven years old.

Facilities

Do you have baby-changing facilities?

There are baby changing facilities in the welcoming area level 00.

Is there access for pushchairs and prams?

Yes on the ground floor level entrance.

What support is available for people with disabilities?

All our facilities and activities are fully accessible for visitors with reduced mobility and special needs, including wheelchair users. For hearing impaired visitors, subtitles or written description of the film narratives are viewable in the tablets provided.

Can you provide wheelchairs?

We have two wheelchairs on the premises which can be borrowed - get in touch via the contact form to reserve one. It is advisable to bring your own wheelchair however, due to high demand.

Can I order packed-lunches for my children?

Yes - contact the cafe operator at via the contact form link.

I have dietary restrictions - how can I check whether the food in the cafe is suitable?

Information on dietary restrictions is explained on the cafeteria webpage. For additional questions, use the contact form.

After your visit

How can I get in touch with the Museum's Lost and Found?

Please use our contact form to enquire about lost items.

Can I purchase Museum merchandise online?

Purchase of museum merchandise is only possible in person when visiting.

How can I stay up-to-date with museum news?

The latest museum news can be found on the 'In Focus' section of our website, as well as on our Facebook and Twitter accounts.

Website and social media

Something on the website isn’t working or I’ve found a broken link. How can I let someone know?

Please enter the details into our contact form.

Education and learning-related questions

Where can I find information about educational activities and learning resources at the House of European History?

Please see the specific section 'FAQs for educators'.

Group visits

Why do I need to make a group booking for 10 or more people?

It is mandatory due to safety regulations. Without booking, groups of 10 may be asked to wait until there is sufficient space in the museum to enter.

How can I receive written confirmation of my group booking?

You will receive an email confirmation.

How long does a group visit take?

Approximately 90 minutes.

Are audio tours available?

On arrival visitors will be given an interactive tablet in 24 languages which will be your guide for the visit, providing audio, text and video content for the Permanent Exhibition. Each tablet can be adapted with special features for students and children and there is also enhanced audio software for visitors with special hearing needs. There is no audio guide for the Temporary Exhibition though a leaflet and catalogue (cost-attached) are available.

Can an organisation book multiple time slots?

Please be aware that a single organisation may not book multiple time slots in the period of one week. If you do wish to book multiple time slot, please contact us to clarify your need in this regards.

Exhibitions and content

What are the opportunities for research at the Museum?

We do not currently have facilities for research. In the future there may be research opportunities through partnerships and workshops.

How do I get rights to use an image for a book, media or other commercial purpose?

The copyright for the majority of images belongs to external parties. You would need to get in touch directly with the copyright holder.

How long does the Temporary Exhibition last for?

Temporary Exhibitions will last for approximately one year.

Internships

How can I apply for an internship at the House of European History?