New safety measures for visitors at the House of European History
Please note from 15 October 2021 onwards, visitors will have to present a Covid Safe Ticket in order to enter the museum.
Indoors, face masks are obligatory for visitors aged 13 and over. They are equally recommended for children.BOOKINGS
Do I need to book in advance?
Yes, currently all visitor are required to book their visit in advance. A single booking can also cover members of the visitor’s household who are accompanying them to the museum. A contact phone number should also be provided, for contact tracing purposes in case needed. Please arrive at your designated time slot so that all health and safety measures can be respected.
With whom can I visit the HEH?
For the time being, under current Belgian legislation, the museum is only allowed to welcome individual visitors, or visitors living under the same roof. No groups are allowed.
How can I book a visit to the HEH?
The visit should be booked via this link. This booking can also be done for a household i.e. - people living under the same roof. Timeslots are available at 10 minute increments.
When can I book a visit?
Timeslots are available at 10 minute increments during opening hours with the last reservation possible at 17:20. If there are still places, visitors without a booking can make a reservation upon arrival at the museum door for the next 10 minute time slot.
Should I show my reservation at the entrance?
Visitors need to print out their booking confirmation and bring it with them on the day of the visit, or show it on their mobile device.
How long will a visit take?
A visit to the House of European History lasts approximately 90 minutes.
What are the sanitary measures taken by the entrance?
The House of European History fully respects the national public health requirements during this sanitary crisis.
Visitors need to bring their own mask and wear it during the visit. Their temperature will be checked via a scanner.
Access to the building will be denied to visitors with a body temperature higher than 37.7 °C.
What happens if I test positive for coronavirus and have previously visited the museum?
Do children under 12 years old have to wear a mask?
No, it is only recommended to children over 12 years old to wear a mask.
Are guided tours available?
No, guided tours are not available for safety reasons.
Are guided tours, self-guided tours or workshops available for schools?
No, guided tours and workshops for schools are not available for safety reasons.
Can visitors still participate in the Lunch Tours on Tuesdays?
For the moment we do not offer any guided tours to the public. Therefore the Lunch Tours will not take place from Tuesday 16th June 2020 onwards.
What are the sanitation rules for the use of the tablet?
The HEH has put in place an alternative audio guide which can be used on your private device, in case you don’t want to use the tablet. The links are on each of the Permanent Exhibition pages on our website.
You will receive your sanitized tablet in the tablet area (1st floor), as usual. After your visit you can hand your tablet back on the 6th floor, where it will be immediately disinfected by our crew. The tablet will be sanitized before and after your visit.
For both the audio guide and the tablet, it is recommended you bring your own earphones.
Is there a specific path I have to follow in the museum?
Yes, in accordance with Belgian legislation, visitors have to follow a specific path throughout the museum. This path will be one-way only. The path will be indicated by markings on the floor and panels.
GALLERIES / SPACES
Can we make use of all the interactive Audio-Visual equipment that are present in the galleries?
The visitors can still use of the interactive touchscreens. They will be sanitized by the museum crew on a regular basis.
The rolodex on the third floor cannot be used by the visitors, for safety reasons.
Can visitors visit all floors in the museum?
Yes. The visitors need to follow the assigned mandatory route. This route is indicated on the ground.
Are the Family Discovery Spaces open to visitors?
Yes, all the FDS areas in the entire museum are open again.
Is facilitation in the Family Discovery Spaces still possible?
Yes, facilitation on Wednesdays (from 13hr to 18hr) and on weekends (all day) is possible again.
LEARNING AND FAMILY RESOURCES
Are any printed informational materials available?
No, for safety reasons, no printed materials can be distributed, but you can find ample information on the HEH website: www.historia-europa.ep.eu
Are we distributing activity sheets Find, Analyse and Discuss or Learn about the EU?
No, the distribution of activity sheets is currently not allowed for safety reasons.
If a visitor comes with their own printout, they can use it in the galleries.
Are we distributing Prof Packs to teachers?
No, the distribution of Prof packs is not allowed for safety reasons
How can we access the learning resources?
The learning resources can be accessed on the HEH website: www.historia-europa.ep.eu in the section “Discover”. The online "activities for your classroom" allows teachers to get access to the 5 thematic resources: Conflict, Human Rights, Migration, Communication and Identity. It is available in the 24 official languages of the European Union.
COVID SAFETY MEASURES
Will there be an installation of plexiglass at certain high-contact zones?
Yes, Plexiglass has been installed in certain high-contact zones of the museum.
Do you have wheelchairs available?
Yes we have two wheelchairs still available.
Can we make use of the elevators?
Visitors will make use of the central staircase to go up and will use the emergency staircase to descend. The exit will be at the shop. This is in line with the one-way path.
The use of the elevators is only allowed for visitors with reduced movement capacity, and museum floor staff.
For people who urgently have to use the toilet, an exception can be made.
Can I deposit my personal belongings?
Visitors can use the cloakroom (from Monday 6th September 2021 onwards). Lockers are disinfected after each use.
Will Café Europa be open?
Café Europa is currently closed until further notice.
Two vending machines have been added at the ground level before exiting the museum. One vending machine with fresh sandwiches, fresh salads and pasta and another one with refreshments, snacks and cold drinks.
A water fountain provides also free of charge still and sparkling water just after the exit door of the museum. Please carry with you your own water-bottle for environmental reasons.