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New safety measures for visitors at the House of European History

BOOKINGS

Do I need to book in advance?

Yes, currently all visitor are required to book their visit in advance. A single booking can also cover members of the visitor’s household who are accompanying them to the museum.

With whom can I visit the HEH?

For the time being, under current Belgian legislation, the museum is only allowed to welcome individual visitors, or visitors living under the same roof. No groups are allowed.

How can I book a visit to the HEH?

The visit can be booked via this link. This booking can also be done for a household i.e.  - people living under the same roof. Timeslots are available at 10 minute increments.

When can I book a visit?

Timeslots are available at 10 minute increments during opening hours with the last reservation possible 1,5 hours before closing time (that is 16:30). If there are still places, visitors without a booking can make a reservation upon arrival at the museum door for the next 10 minute time slot.

Should I show my reservation at the entrance?

Visitors need to print out their booking confirmation and bring it with them on the day of the visit, or show it on their mobile device.

 

VISITOR EXPERIENCE

How long will a visit take?

A visit to the House of European History lasts approximately 90 minutes.

What are the sanitary measures taken by the entrance?

The House of European History fully respects the national public health requirements during this sanitary crisis.

Visitors need to bring their own mask and wear it during the visit. Their temperature will be checked via a scanner.

Access to the building will be denied to visitors with a body temperature higher than 37.7 °C.

Do children under 12 years old have to wear a mask?

No, it is only recommended to children over 12 years old to wear a mask.

Are guided tours available?

No, guided tours are not available for safety reasons.

Are guided tours, self-guided tours or workshops available for schools?

No, guided tours and workshops for schools are not available for safety reasons.

Can visitors still participate in the Lunch Tours on Tuesdays?

For the moment we do not offer any guided tours to the public. Therefore the Lunch Tours will not take place from Tuesday 16th June onwards.

What are the sanitation rules for the use of the tablet?

The HEH has put in place an alternative audio guide which can be used on your private device, in case you don’t want to use the tablet. The links are on each of the Permanent Exhibition pages on our website.

You will receive your sanitized tablet in the tablet area (1st floor), as usual. After your visit you can hand your tablet back on the 5th floor, where it will be immediately disinfected by our crew. The tablet will be sanitized before and after your visit.

For both the audio guide and the tablet, it is recommended you bring your own earphones.

Is there a specific path I have to follow in the museum?

Yes, in accordance with Belgian legislation, visitors have to follow a specific path throughout the museum. This path will be one-way only. The path will be indicated by markings on the floor and panels.

 

GALLERIES / SPACES

Can we make use of all the interactive Audio-Visual equipment that are present in the galleries?

The visitors can still use of the interactive touchscreens. They will be sanitized by the museum crew on a regular basis.

The rolodex on the third floor cannot be used by the visitors,  for safety reasons.

Are the Family Discovery Spaces  open to visitors?

No, all the FDS areas in the entire museum are closed for safety reasons.

Is facilitation in the Family Discovery Spaces still possible?

No, facilitation on Wednesdays and at the weekends is not possible as all the FDS areas are closed to the public due to safety reasons.

 Can visitors visit all floors in the museum?

The sixth floor is closed to the public as we are working to improve the visitor experience through a new exhibition offer. The visitors need to follow the assigned mandatory route. This route is indicated on the ground.

 

LEARNING AND FAMILY RESOURCES

Can visitors still use Family Discovery Space booklets and passports?

Visitors cannot use the Family Discovery Space passports and booklets for safety reasons.

Can families still use Family Discovery Space backpacks?

No, Family Discovery Space backpacks cannot be distributed to visitors for safety reasons.

Are any printed informational materials available?

No, for safety reasons, no printed materials can be distributed, but you can find ample information on the HEH website: www.historia-europa.ep.eu

Are we distributing activity sheets Find, Analyse and Discuss or Learn about the EU?

No, the distribution of activity sheets is currently not allowed for safety reasons.

If a visitor comes with their own printout, they can use it in the galleries.

Are we distributing Prof Packs to teachers?

No, the distribution of Prof packs is not allowed for safety reasons

How can we access the learning resources?

The learning resources can be accessed on the HEH website: www.historia-europa.ep.eu in the section “Discover”. The online "activities for your classroom" allows teachers to get access to the 5 thematic resources: Conflict, Human Rights, Migration, Communication and Identity. It is available in the 24 official languages of the European Union.

 

COVID SAFETY MEASURES

Will there be an installation of Plexiglass at certain high-contact zones?

Yes, Plexiglass will be installed in certain high-contact zones of the museum.

 

GUEST AMENITIES

Do you have wheelchairs available?

Yes we have two wheelchairs still available.

Can we make use of the elevators?

Visitors will make use of the central staircase to go up and will use the emergency staircase to descend. The exit will be at the shop. This is in line with the one-way path.

The use of the elevators is only allowed for visitors with reduced movement capacity, and museum floor staff.

For people who urgently have to use the toilet, an exception can be made.

Can I store my luggage?  

We recommend visitors do not bring additional baggage.                                              

 

CAFE EUROPA

Will Café Europa be open?

Café Europa is currently closed until further notice.